Getups support

How can we help?

Find quick answers about Getups below or write to us. Include your iPhone model and iOS version, and we will get back to you as soon as we can.

Common questions

Frequently asked.

How do I add my clothes?

Open the Closet tab and tap the plus button. Take a photo of one piece, choose photos from your library, or use a mirror photo of a full outfit and Getups will separate it into pieces. Each piece becomes a clean product style image on its own shelf. Three pieces are enough for your first outfit: a top, a bottom and shoes, or a dress and shoes.

A piece has the wrong type or color. Can I fix it?

Yes. Tap the piece in your closet and change its type or color right on its page. Getups uses your correction from then on.

How does Getups choose today's outfit?

Getups looks at the weather in your city for the whole day, your style answers, the occasion and the colors of your pieces, and builds a complete outfit from your own closet. Tap "Why this outfit?" to see the reasons. Swipe right to wear it or left for another one; when you tell Getups what was off, it learns from it.

How do I change my city or my style answers?

Open Settings in Getups. Tap City to choose another city, or My style profile to change your answers. New outfits follow the change.

What is free and what does Pro add?

Getups is free to start: you get 5 outfits in total and a closet of up to 30 pieces. Getups Pro adds unlimited outfits with up to three to choose from each day, the Planner for the next 10 days and a closet of up to 500 pieces. Pro is an auto renewing monthly or yearly subscription; the price is shown in the app before you buy.

How do I manage or cancel Getups Pro?

Subscriptions are billed and managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Getups. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep Pro until the end of the period you paid for.

I paid but Pro is not active. What can I do?

Make sure you are signed in to the App Store with the Apple Account you used to subscribe, then open Settings in Getups and tap Restore purchases. If Pro is still not active, email us with the date of purchase and we will sort it out.

How do I get a refund?

Apple handles all App Store payments, so refunds are requested directly from Apple at reportaproblem.apple.com. We are happy to help if you run into trouble.

Will my closet move to a new iPhone?

Yes, if you sign in. In Getups, open Settings and tap Keep your closet safe to sign in with Apple or Google. On your new iPhone, sign in with the same account and your closet and outfits come back.

How do I delete my account and data?

Open Settings in Getups and tap Delete account. This immediately erases your photos, closet, outfits, style profile and account from our servers. If you have Pro, cancel the subscription in your Apple Account settings as well. More details are in the Getups Privacy Policy.

Can I suggest a feature or report a bug?

Please do. Tap Send feedback in Getups settings or email hello@boutannapps.com. For a bug, tell us the steps that lead to it; a screenshot or screen recording helps a lot.

Still need a hand?

Write to us and we will reply personally. Terms of Use: Apple's standard license agreement.

hello@boutannapps.com