How can we help?
Find quick answers below or write to us. Include the app name, your device and iOS version, and we will get back to you as soon as we can.
Frequently asked.
How do I contact support?
Email hello@boutannapps.com with the name of the app, your device model, your iOS version and a short description of what happened. Screenshots or a screen recording help us a lot.
I found a bug. What should I do?
Thank you for letting us know. Make sure the app is updated to the latest version from the App Store, then send us the steps that lead to the problem. We review every report and include fixes in upcoming updates.
How do I manage or cancel a subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose the app. You can change or cancel your plan there. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep access until the end of the period you paid for.
I paid but premium features are locked. What can I do?
Make sure you are signed in to the App Store with the same Apple Account you used to subscribe, then open the subscription screen in the app and tap Restore Purchases. If it still does not work, email us with the app name and the date of purchase and we will sort it out.
How do I request a refund?
Apple handles all App Store payments, so refunds are requested directly from Apple at reportaproblem.apple.com. We are happy to help if you run into trouble.
Is my data backed up? Can I move it to a new phone?
Deadpoint stores your climbs and sessions on your device and we do not keep a copy. Your data moves with your iPhone backup, so restoring a new phone from an iCloud or computer backup brings it with you. Optional iCloud sync is planned for a future version.
How can I delete my data?
Deleting the app removes everything it stored on your device. For anything else, such as emails you sent us or a waitlist entry, write to hello@boutannapps.com with the subject "Data request" and we will take care of it within 30 days. More details are in our Privacy Policy.
Can I suggest a feature?
Please do. Many of our best improvements started as a message from someone using the app. Send your idea to hello@boutannapps.com.
Still need a hand?
Write to us and a member of the team will reply personally.
hello@boutannapps.com